From the moment we get your order our team will inform the supplier of your details. If goods are personalised we will normally need 7-10 days handling and preparation time. Otherwise we can have your goods ready to be shipped in 1-6 business days and tracking number would also be generated by then.
To ensure that your package is delivered safely and in a trackable fashion we use some of the best couriers. We have products that are located in over 10 countries and we work with the best suppliers and couriers in each of those countries.
If you product is coming from your local country normally you will get the product in 2-10 business days from the day it is shipped.
If your product is shipped from a country outside of Australia then shipping time can vary between 14 to 21 business days from the day it is shipped till the time it reaches you.
We have one of the most simplest shipping rates which is a flat fee of $7.99 AUD if your order is less then AUD $50 and FREE SHIPPING for orders over $50 AUD.
Can I cancel my order once its shipped?
Unfortunately once the order has a tracking number generated we cannot offer any refunds for canceled orders and nor can we change the address on the shipping.
I never got my product, what next?
All our products are shipped with a tracking number. If the tracking number shows the item is delivered but you have not got the goods please contact us immediately so we can track the product down asap. In the event that item cannot be found for upto 90 days from the day of the order we will offer a full refund on the order.